FAQ

Which products are listed?

Customers can browse tactile Thinking Putty, sensory products, slime, hands-on kits, and play accessories, with genuine options shown on the relevant listing.

What are the order timeframes?

Successful payment is followed by about 1–2 business days of handling. Carrier travel is estimated at 4–6 business days after shipment, excluding weekends and applicable holidays, without a guaranteed delivery day.

Are preference returns and exchanges offered?

Yes. New, unused non-defective merchandise in original condition can be returned after a preference change or mistaken selection, and exchanges are accepted subject to approval and stock. Product faults, damage, wrong items, missing contents, and material description problems are also covered. Start within 30 calendar days after delivery; see the Refund Policy. Non-waivable consumer rights remain available.

What happens before a mailed return?

Open Contact Us, provide the order details and appropriate images, retain the parcel contents, and obtain authorization. Then use the free prepaid return label enclosed in the package with the confirmed address directions. There is no restocking fee.

How quickly is an approved refund started?

The original-method refund is processed and initiated within 10 days of approval. Later bank or card posting time is separate.

How do tracking, payment, and privacy work?

Tracking depends on carrier scans. Checkout methods are discussed in the Payment Policy, and privacy requests are covered by the Privacy Policy.

Qualifying product problems include merchandise that is damaged, defective, incorrect, or missing components.