Refund Policy

Returns for both types of issue

Defective items and eligible non-defective items may be returned, and exchange requests are accepted. The voluntary program is limited to new merchandise. A preference return, change of mind, or unsuitable selection must be new, unused, and kept in original condition. Damage, defects, wrong goods, missing contents, or a material listing mismatch may also be reported without reducing mandatory legal protections.

Thirty-day approval process

Start through oxelejovij356@gmail.com within 30 calendar days after delivery. Include the order reference, checkout email, explanation, and relevant images or video for a product-condition issue. Retain the item and its packaging. Wait for approval before posting the return; the approval message confirms the proper destination and mailing directions, rather than treating the correspondence address as a returns facility.

Prepaid postal return and resolution

The parcel contains a free prepaid return label for an eligible mailed return. Once approved, follow the confirmed directions and use that enclosed label without paying its corresponding label or return-mail cost. If it cannot be located, contact the store before shipping. No restocking fee applies. Exchanges are subject to stock. We process and initiate an approved original-method refund within 10 days, while provider posting time is separate.